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Bonus funds may be credited to your account as part of a promotion, loyalty scheme or other marketing campaign. Depending on the promotion, these bonus funds may be convertible to real money after fulfilling a specific set of criteria for the promotion.
Please refer to specific Promotional Terms. Funds cannot be transferred from your account to the account of another User or vice versa.
You may withdraw any withdrawable funds from your account at any time. The right to withdraw these funds is subject to our regulatory obligations being fulfilled including source of funds and verification checks.
Unfortunately MasterCard does not currently provide this functionality. In line with the applicable laws, Dumarca will remit amounts only to the same payment method from where the funds deposited into your account originated.
Without restricting our ability to rely on other remedies that may be available to us, we may cancel any of your withdrawal requests or void any winnings if we suspect that you are:.
Deposits to and withdrawals from an account shall at all times be made through a Financial Institution or a Payment Solution Provider. For further information please see here.
If you have any complaint regarding the Website or any of our services, you can email customer support on support verajohn. If Users have a query with regard to any particular transaction, Users may also contact Dumarca at support verajohn.
Dumarca will review any queried or disputed transaction promptly. Any complaints should first be raised with our Customer Services team.
We acknowledge all emails received from our customers within 24 hours. If you do not agree with the decision made by our Customer Services team, you can escalate this complaint to the Customer Support Manager at complaints verajohn.
We will endeavour to send a final response to all complaints within 8 weeks of receipt. The ODR platform will aid in the resolution of your complaint by facilitating communications between parties.
You may, at your discretion, ask us at any time to exclude you from placing any transactions on the Website for a specific time period.
You can do this online, by visiting the Limits sections of your account, or by contacting Customer Services. In asking us to exclude you, you acknowledge and agree that we will suspend your account and prevent you from gambling on the Website for the time period requested.
Applying a self-exclusion will not affect any pending withdrawal, unless verification documents are requested in line with our Know Your Customer process.
The self-exclusion will be applied to all websites operated by Dumarca. You are able to extend the self-exclusion to our Group.
There may be a short delay in applying the self-exclusion to websites operated by other members of our Group. Please note that the self-exclusion will not apply to websites not listed within our group, as those companies are not members of our group.
When you self-exclude, we will attempt to return your withdrawable funds to you. If, after a reasonable period, we are not able to return your withdrawable funds because, for example, we are not able to contact you , we may donate the relevant amount to a charity of our choice.
It is not possible for us to override or remove any self-exclusion period once set across all websites operated by Dumarca. Bonuses may expire during the suspension of your account; we cannot reinstate any expired bonuses once the account is re-activated.
If you wish to reactivate your account after the period of self-exclusion has expired, you may only do so by contacting Customer Services and requesting the self-exclusion be lifted.
Any request to remove the self exclusion after the specified period has expired will be subject to a "cooling off" period, after which your account will be re-activated.
If you wish to extend the self-exclusion, you can do so by contacting Customer Support. For instance, we may be unable to match your account with the details you provided to GAMSTOP, or there may be a technical failure in the operation of GAMSTOP such that we cannot retrieve the latest information on users that have requested self-exclusion.
We will remove your name and details from any marketing databases we have once your self exclusion has been implemented, whether requested directly with us or via GAMSTOP.
We will take all reasonable steps to ensure that self-excluded accounts do not receive any marketing material from us. However, there may be a short delay between your self-exclusion and marketing materials being stopped.
Self-excluding from our Website will not affect your marketing preferences with third parties, including advertising websites or other third-party affiliates, over which we have no control.
We strongly recommend that you contact any such parties and opt out from receiving any marketing material from them.
We also recommend you consider self-excluding from any other online gaming operators with which you have an account if you have not self-excluded via GAMSTOP.
Should you opt to self-exclude, we will take all reasonable steps to detect and prevent you from registering a new account on any UK Dumarca Website.
You should not attempt to open an account on any website operated by Dumarca or any other member of its group whilst you have opted for self-exclusion.
Any accounts found to be in use of a self-exclusion agreement will be closed as soon as such use is discovered. We shall have no responsibility or liability to you or any third party for any gambling activity that takes places including to refund any losses if you circumvent our self-exclusion procedures by fraudulent means or by deliberately entering incorrect information.
You may temporarily take a break from gambling on the Website twenty four 24 hours minimum. You can do so online by visiting the Limits section of your account, under 'Close my Account'.
On confirming the Time-Out, all accounts held under Dumarca will be immediately suspended and it will not be possible to log in until the selected duration has expired.
All deposit limits are calculated on a rolling basis. This means that the limit will count back from your last deposit, regardless of the time of day.
Customer support. Restricted payments for International UK players cannot use credit cards to initiate payments at online casinos.
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Each of these mobile slots contains a multitude of bonuses and special features that are guaranteed to keep players entertained.
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Each month, the casino updates their game selection regularly to make sure they are up to date with the latest high-quality selections.
They have seasonal events to help offer different rewards mixed with the theme of the holiday. For example, Slobtoberfest offered unique games and prizes.
To help inspire friendly competition with other players, they also hold tournaments every day of the week. As usual, the bonuses require a wagering to be met before making a withdrawal, usually here it constitutes a turnover of 40x the bonus funds.
To help keep payment methods simple and straightforward for its players, they have up to seven different kinds of payment methods for those who play with real money:.
To assist any of the customers whatever the time may be, there is a Live Chat room function which can be activated by any player who wishes it.
Simply click on the link and the player can type their name and e-mail address to get in direct contact. There are also handy categories that the player can select to help the casino specify what the problem is and find the correct professional to deal with it.
This ensures the highest standard of financial security used by the best casinos in the online gambling community. To help make sure they are doing right by the player, the casino is covered by three different licences — the Costa Rica, Malta Gaming Authority and the Danish Gambling Authority.
You can access all your games through Vera John mobile casino. It also offers live casino, progressive jackpots, tournaments, and timeless classics.
Vera John casino app is available for both Android and iPhone users. These games are also available on Vera John casino online. The mode of payment for mobile users is similar to those of the PC.
They have daily Vera John promotions from time to time, holiday giveaways, and lots of tournaments such as The Legend of Shangri-La from time to time.
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You can find Vera John casino contact number on their home age, depending on the country from which you are registered. Phone call availability varies from one country to the other.
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